Leader apologies to followers – the type of apology influences the rebuilding of trust and forgiveness

~ Jack Benton

Does the type of apology from a leader to a follower matter for rebuilding trust and forgiveness? Yes, according to this new study. Summary next week…

Leader apologies to followers – the type of apology influences the rebuilding of trust and forgiveness

Published by Jack Benton

Suburban Chicago Environmental, Health, Safety Specialist & Loss Control & Risk professional. I am "Passionate About Safety" - Full-Time Job Leads Always Welcomed! ~ Contact me through LinkedIn

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